Last Updated: May 2026
Neeko is committed to protecting the privacy of every individual who visits our website, contacts our team, or engages us for any of our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights in relation to it.
By using the Neeko website at neeko.my or engaging Neeko for any service, you acknowledge that you have read and understood this Privacy Policy.
Neeko is a digital marketing agency based in Kuala Lumpur, Malaysia, providing SEO, web design, social media management, AI automation, and creative studio services to Malaysian businesses.
Business Name: Neeko — Berduasama Niaga
Website: neeko.my
Email: enquiry@neeko.my
Phone: +6011 3992 1316
Address: 28 Boulevard, Jln Perdana 3/10, Pandan Perdana, 55300 Kuala Lumpur, Malaysia
For any privacy-related enquiries or requests, please contact us at enquiry@neeko.my.
Neeko complies with Malaysia’s Personal Data Protection Act 2010 (PDPA) and handles all personal data responsibly, transparently, and in accordance with the seven principles set out in the PDPA — the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle.
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
Depending on how you interact with Neeko, we may collect the following categories of personal data:
When you visit neeko.my, we may automatically collect:
This information is collected through cookies and analytics tools and is used in aggregate to improve our website experience.
When delivering services on behalf of our clients, Neeko may have access to:
This data is processed strictly for the purpose of delivering the agreed service and is not used for any other purpose.
Neeko collects and uses personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and consultation requests | Your consent / Legitimate interest |
| Delivering agreed services (SEO, web design, social media, AI automation, creative studio) | Contractual necessity |
| Sending proposals, invoices, and service-related communications | Contractual necessity |
| Processing payments and maintaining billing records | Contractual necessity / Legal obligation |
| Improving our website and understanding visitor behaviour | Legitimate interest |
| Sending marketing communications and updates (with your consent) | Your consent |
| Complying with legal obligations under Malaysian law | Legal obligation |
| Protecting Neeko’s legitimate business interests | Legitimate interest |
We will never use your personal data for a purpose that is incompatible with the reason it was originally collected without first seeking your consent.
To deliver SEO campaigns, we access and process data from your website, Google Analytics, and Google Search Console. This includes website traffic data, keyword performance data, and user behaviour analytics. All data accessed through these platforms is used exclusively for your campaign and is not shared with other clients or third parties.
During website projects, we may collect and store brand assets, content, images, and credentials for platforms such as your hosting account and domain registrar. All credentials and assets are stored securely and returned or deleted upon project completion and final handover.
To manage your social media platforms, we require administrative access to your Instagram, Facebook, TikTok, or LinkedIn accounts. We use this access solely to publish, schedule, and monitor content and to manage community interactions on your behalf. We do not access personal data from your followers beyond what is visible in the normal course of platform management.
AI automation systems built by Neeko may collect and process customer data on your behalf — including names, contact numbers, enquiry details, and appointment information entered by your customers through WhatsApp, your website, or other configured channels. This data is processed in accordance with the agreed automation workflow and is not accessed, stored, or used by Neeko beyond what is required to deliver the service.
Clients using AI automation services are responsible for ensuring their own customers are informed that their data is being collected through automated systems, in accordance with PDPA requirements.
For graphic design and AI photography services, we collect and process brand assets, reference images, and design briefs provided by the Client. Reference photos submitted for AI photography packages are used solely to generate the agreed image set and are not stored beyond the delivery period unless the Client requests otherwise.
Neeko’s website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors interact with our site.
Essential Cookies Required for the website to function properly. These cannot be disabled without affecting core website functionality.
Analytics Cookies Used to collect anonymous data on how visitors use our website — pages visited, time on site, and traffic sources. We use Google Analytics for this purpose. Data is aggregated and anonymised and does not identify individual visitors.
Marketing Cookies Used to track visitors across websites for the purpose of displaying relevant advertisements. These cookies are only placed with your consent.
You can control and disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.aboutcookies.org.
Neeko does not sell or rent your personal data. We may share your data with the following categories of third parties only where necessary to deliver our services:
Service Delivery Partners Third-party tools and platforms used to deliver Neeko’s services, including Google Analytics, Google Search Console, SEMrush, Ahrefs, Meta Business Suite, WhatsApp Business API providers, hosting providers, and CRM platforms. These parties process your data only as directed by Neeko and are bound by their own privacy policies and data protection obligations.
Payment Processors Secure third-party payment platforms used to process invoice payments. Neeko does not store full payment card details.
Professional Advisers Lawyers, accountants, and auditors where disclosure is required for legal or compliance purposes, subject to confidentiality obligations.
Legal and Regulatory Authorities Where Neeko is required by law, court order, or regulatory authority to disclose personal data.
We require all third parties who process personal data on our behalf to do so in a manner consistent with this Privacy Policy and applicable data protection laws.
Some of the third-party tools used by Neeko — including Google Analytics, Meta platforms, and WhatsApp Business API — may process data on servers located outside Malaysia. Where this occurs, we ensure that appropriate safeguards are in place in accordance with the requirements of the PDPA and applicable international data protection standards.
Neeko takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:
No method of transmission over the internet or electronic storage is completely secure. While we take every reasonable precaution, Neeko cannot guarantee absolute security. If you become aware of any security concern relating to your data, please contact us immediately at enquiry@neeko.my.
Neeko retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Enquiry and contact form data | 2 years from last contact |
| Client account and service records | 7 years from end of engagement (for accounting and legal compliance) |
| Invoice and payment records | 7 years (as required by Malaysian tax law) |
| Website analytics data | 26 months (Google Analytics default) |
| Social media platform data | Duration of active management plus 90 days |
| AI automation conversation logs | As agreed with Client; deleted upon request |
| Creative studio reference photos | 30 days after final delivery, then deleted |
| Marketing communication consent records | Until consent is withdrawn |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
Under Malaysia’s Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by Neeko:
Right of Access You have the right to request a copy of the personal data Neeko holds about you.
Right of Correction You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected.
Right to Withdraw Consent Where you have given consent for Neeko to process your personal data — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Limit Processing You have the right to request that Neeko limit the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to our use of it.
Right to Object to Direct Marketing You have the right to opt out of receiving marketing communications from Neeko at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at enquiry@neeko.my.
To exercise any of these rights, please contact us at enquiry@neeko.my. We will respond to all requests within twenty-one days in accordance with the PDPA. We may ask you to verify your identity before processing your request.
Neeko may send marketing communications — including service updates, blog content, promotional offers, and digital marketing tips — to individuals who have:
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at enquiry@neeko.my. Opting out of marketing communications will not affect service-related communications such as invoices, proposals, or project updates.
Neeko’s website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies solely to neeko.my and Neeko’s services. We are not responsible for the privacy practices of any third-party website and encourage you to review the privacy policies of any external sites you visit.
Neeko’s website and services are intended for business use and are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from anyone under eighteen years of age. If you believe a minor has provided personal data to Neeko, please contact us at enquiry@neeko.my and we will delete the information promptly.
Neeko reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. The updated policy will be published at neeko.my with a revised “Last Updated” date at the top of the page.
We encourage you to review this Privacy Policy periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify existing clients directly.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Neeko handles your personal data, please contact our team:
Email: enquiry@neeko.my
Phone: +6011 3992 1316
Address: 28 Boulevard, Jln Perdana 3/10, Pandan Perdana, 55300 Kuala Lumpur, Malaysia
We are committed to resolving any privacy concerns promptly and transparently.
Neeko Digital Marketing Agency — Kuala Lumpur, Malaysia enquiry@neeko.my | +6011 3992 1316 | neeko.my
From SEO and web design to social media and automation, all-in-one digital strategy to grow your Malaysian business.
